Customer Reviews

Great Service, very polite great technician

Brandon was professional, friendly, helpful, and efficient. He spent time with me explaining things in a way I could understand. He also gave useful information on our tankless water heater, which wasn't really the reason for the service call (annual furnace inspection and maintenance).

We just bought a house and stupidly did not have a sewer inspection done. After only a few months, the sewer backed up into our basement. We called Armstrong because we are part of the peace of mind program and they sent Matt Mertz plumbing out the same day. The plumber was able to free up our line and they returned to scope the entire system, finding that we had old terra cotta lines that were degenerating. We waited for a bit because the replacement service was fairly expensive (understandably). When we needed to have the repairs done, Matt Mertz plumbing was at our door within a day. They dug up our entire cement basement and dirt crawlspace, replaced all the lines, and repaired everything within a week. We were only without water for one day. They were professional and friendly and the system now works perfectly. They charged us exactly what they quoted (actually a little less). No surprises. Great job!

You can depend on getting emergency service when you need it and that's a big relief

Thank you. The process was very efficient from the beginning to the end. My radiators weren’t working and the gentleman came and bled the radiators and showed us that there was a second value that we needed to turn. We have heat in our bedrooms again 😊

From start to finish it was a 5/5 stars for our family. The awesome customer service from Amanda texting my wife updates for arrival, and the amazing job Tom did in cleaning out our main line. We are so thankful and grateful he solved the issue of our sink being backed up from our upstairs bathroom. He was awesome and answered any questions we had, cannot express enough how thankful we are!

Good team; efficient, clean, and professional. Installation completed and checked. Answered questions and didn't mind my dropping in every so often to check progress.